Maintenance and Monitoring

Big Blue has acquired vast experience in supporting, maintaining, monitoring, and move IT assets. In fact, it is one the few Brazilian companies that works in multi-platform, multi-brand environments, offering physical and logical support and maintenance for equipment of high complexity. Find out more:

MAINTENANCE AND SUPPORT

– Nationwide reach

– Percall or contracted service, with or without parts replacement

– Account Assessment for a physical inventory and determination of pre-existing problems

– 100% availability of technical support team (24x7x365)

– Technical team highly qualified on multi-platforms

– Multi-platform and multi-brand solutions are integrated and customized

– Regionalized spare parts based on number of assets served

– In-house laboratory for developing, testing, and approvals

– Consultancy for project, architecture and network implementation

MONITORING

– Monitoring of HARDWARE and SOFTWARE assets, including detection and prediction of failures

– Logical inventory

– Analysis of performance and of unavailability of computational environment services

– Automated Capacity Planning

– Management of software licenses

• Mainframe IBM®
• RISC IBM®, HP®, SUN® e FUJITSU®
• X86 IBM®, HP®, SUN®, FUJITSU® e DELL®

• HP-UX
• AIX
• WINDOWS
• SOLARIS
• LINUX

• Disco: EMC®, HDS®, NETAPP®, IBM®, DELL® e HP®
• Fita: IBM®, DELL®, HP®, TANDBERG®, STORAGETEK®, SUN®, ORACLE® e QUANTUM®

• Roteadores: CISCO®, HPN®, BROCADE® E JUNIPER®
• Switches: CISCO®, HPN®, CNT® (InRANGE®), STORAGE DIRECTOR IBM®, JUNIPER®, BROCADE® E JUNIPER®

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Services